Records Assistant
- Ongoing full-time role
- Clerk Grade | $67,975 - $73,901 | Plus Super | Plus Annual Leave
- Located with the Records Team at Silverwater, on the ground of the Silverwater Correctional Complex
- Opportunity to Deliver and Improve quality outcomes for NSW Citizens
- Opportunities for learning, development and Internal career progression
Your role
To provide records management services to the clients of DCJ which are compliant with legislative requirements to ensure flow and confidentiality of business information. Also to balance requests for information, multiple work tasks and competing deadlines in an environment with fluctuating demands.
What you will do
- Provide a range of routine records storage and maintenance activities to contribute to the efficient and effective operation of the team/unit that support delivery of services to DCJ clients/customers.
- Gather and process business information in accordance with standards and guidelines to ensure flow, accuracy and confidentiality of business information.
- Accurately update data base and hard copy records as required including the recording of file movements.
- Manage and maintain records, both hard and soft copy, in accordance with standards and guidelines, by creating, storing, retrieving and tracking files to ensure accurate and safe storage of information.
- Provide customer service and act as a first point of contact for the business unit and ensure issues are resolved or escalated appropriately.
- Undertake the timely retrieval of files to support the efficient delivery of unit services to DCJ clients/customers.
This is a physical role within a records/warehouse environment, the role holder is required to safely carry out the following:
- Frequently bend, lift, kneel, crouch and walk - to move about the warehouse, office and compactus to retrieve and maintain records in compactus/shelving (above the head and low to the ground)
- Climb stairs and ladders to retrieve boxes - regularly ascend/descend stairs and ladders within the office and warehouse, to retrieve and maintain records in compactus/shelving (above the head and low to the ground)
- Carry weight, lift and push and pull trolleys – to move records about the warehouse, office and compactus
Essential Requirements
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012 – OR willing to Obtain.
- In accordance with DCJ records standards and guidelines, Manual Lifting is required for the storing and retrieving of records containers and/or boxes.
Does this sound like you?
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
- Provide an example/s of how you use administrative systems and processes to deliver accurate and timely outcomes in a team environment.
- The successful applicant will have the ability to provide efficient customer orientated support to internal and external customers. Give an example/s of when you have provided efficient and effective customer service. What did you do and what was the outcome?
Applications close Monday 29 May 2023 at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Julie Black on 02 9289 5475 or at Julie.Black@dcj.nsw.gov.au
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Stephanie August on 02 8688 0027 or via stephanie.august@justice.nsw.gov.au
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.
Other Information
A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Due to the Covid-19 Pandemic some interviews and assessments may be performed using alternative methods. For more information visit Our Process.
Thank you for your interest in this role. We look forward to receiving your application.
